"Educate, Empower, Excel!" -Dawn Lovell
Your willingness to serve your customers must be paramount. They are the experts in knowing what they want. As business owners we sometimes make the mistake of treating our customers like we treat our children, trying to tell them what we think they want rather than listening to what the customer is saying. Unfortunately or fortunately they will tell you what they require whether it be verbal or non-verbal.
Someone asked me one day, “How do you do it? What do you mean I asked, he responded “you’re married, with three children, you work full time, how do you do all this?” The response came without hesitation, “I love doing it, I love seeing people satisfied even if it’s “just making breakfast”.
I put my all into everything I make, everything is made with love. That’s the only way to go if you’re going to be an entrepreneur. You may have to be up at the crack of dawn when everyone else is in bed or burning the midnight oil but it’s that love and passion for what you do that keeps you going. The hard work and sacrifice wanes when compared to the fulfillment you get from knowing you’ve done all you possibly can to serve another human being.
The emergence of blogging and vlogging was met with harsh responses in the early years. Some argued that such mediums of communication would interupt the current status of professional engagement through journalism and proper reporting.
A request for the abolishtion of this medium of communication was called for by professional organizations and some community leaders as it was considered by many as pure slander, poor reporting of facts and an intrusion on the values of establish media.
Today, blogging and vloging has become not only a center piece of pure journalism but has become the professional standard as a merger between old school and new school media organizations and companies.
On this page you will find vlog conversations on my thoughts on the customer service topic, personal developmental experience and musch more.
I made my breakfast plates or bakes n’saltfish and each day I came home with empty trays. What I didn’t realize at the time was that I was not only selling flying fish or selling breakfast but rather I was an entrepreneur and better yet I was filling a need. It really wasn’t just about the money but It allowed me to be creative in preparing breakfast which gave me a sense fulfillment. It wasn’t just about pancakes or waffles, bacon and eggs or a ham cutter in good ‘ole’ fashion salt bread but every time someone came back with a smile on their face and or licking their lips looking quite contented and saying “that was reaaally good!” it hit me, I had the ability to make people happy. They were willing to throw their diet through the window just for that ‘feels good moment’.
Even though I was ‘just making breakfast’ each day, I asked myself what would make my customers happy and keep them happy. I would make sure I was early getting breakfast to the office, wherever possible I made everything from scratch and spent time developing and perfecting my recipes. I would ask for feedback whenever I made an improvement or a change, and when I got it I listened intently and noted every comment. I would make a mental note of every customer’s likes and dislikes, whether they liked extra onions or no onions at all. I was and still am, providing not just a product but a service. My ultimate goal is to make my customers happy.
Blog Post -July 2016
Entrepreneurship starts as an idea . . . customer service maintains the idea
I never really thought of myself as an entrepreneur. Doing little odds and ends here and there to make extra money was all I saw it as. I would buy flying fish (if you are a Barbadian you know what those are) wholesale directly from the fishing boats and then I would get them processed by a little old lady I had employed, who made her living by processing fish for hawkers ( again you really have to be Barbadian). Hawkers in Bajan vernacular refer to persons who ply their trade on the streets or in the markets selling fresh produce from their wooden trays or stalls. In this case they buy the fish fresh off the fishing boats, process and package them for resale to the general public.
Mrs. Wilson was my middle-man, she already had a relationship with the fishermen and she knew who had the freshest fish at the best prices. She would supply me with fish ready for sale and I would just collect the finished product to sell to my customers. I made money and so did she. When the flying fish season was over again I started to think of other ways to supplement my income. I was always pretty good in the kitchen (it was in my genes) and I thought why not use that gift, again thinking just to make some extra cash. Many of my work colleagues would flood the breakfast vans on mornings like ravenous wolves because many of them didn’t have the time to make breakfast at home. Here was a void that I could fill and therefore my breakfast business was born.