"She has gained years of experience in the areas of Customer Service, Business Analysis and most recently Forecasting."
Customer service is all about what the customer wants, needs, desire and can afford. These features of engagement require communication and understanding between the customer and the service provider. Training and development is a key element in sustaining customer care.
As a service provider you must consider what the customer is buying so you can provide the service environment to fit their needs. Personal development, staff training, keeping abreast of your industrys' growth and development are contributing factors that will assist you in understanding how to provide customer service.
Managers, Human Resource Managers, Trainers are among the frontline leadership that will contribute wholeheartedly to sustained customer engagement by providing ongoing training for frontline staff and emerging team leaders.
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